January 2007                                                                                        voipnetworks.com

First things first…

Worldwide Telecom changes name to ‘VoIP Networks’
 

For over 25 years you’ve known us as Worldwide Telecom, and as you know, in our industry change is the only constant. We’re pleased to announce a new name for our company – VoIP Networks.

Of course, the Worldwide Telecom family you know remains the same – our business hasn’t changed hands - all the hardworking people you depend on are still here ready to serve you – we’ve just changed our name to better reflect what we do.

‘VoIP Networks’ defines the transforming communications technology that we work with everyday. Our experienced professionals focus on providing you with better ways to network your organization and stay connected with customers, staff and partners.

Our new name conveys our mission to be there for you as your organization adopts the power of convergence – IP voice and data.

Along with our new name, we’re pleased to announce the launch of our new website – www.voipnetworks.com and…

Welcome to our inaugural newsletter!
 

Every month spend a few minutes with VoIP Networks as we offer practical advice, explore new trends and provide updates that will help you keep pace with today’s technology.

You'll read about the latest developments in IP networks and telephony, learn about new innovations from our partners – and we'll share creative ways to improve your operations.

Whatever your communications challenge, VoIP Networks is here to help you take advantage of technology that can grow your business.

For assistance please contact your Account Team directly or our Sales Department at (856)-795-4500 ext. 1 or sales@voipnetworks.com.

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Mitel’s "Twinning" lets you bridge desktop and mobile phones to take calls anywhere
 

Mobile phone users have always had exceptional mobility but little or no participation in enterprise communication services. A new feature from Mitel changes all that…

Mitel Mobile Extension unites these two domains through a single number that enables mobile workers to receive all calls regardless of their location. Any telephone, including a cell phone, can be linked to a desk phone, acting as an extension of the office phone system. This is known as "twinning.”

The user is always accessible whether in the office, at home or on the road. The result is that employees avoid missed calls and gain personal productivity... and spend much less time chasing voice mail and playing phone tag. Your business gets faster decision-making and happier customers.

Are you ready to set up twinning for your business? Call us at
(856)-795-4500 ext. 1 or sales@voipnetworks.com.

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MidWest ice storms making you think what if? Get voice recovery service that lets you sleep at night…
 

Through our strategic partnership with VoiceGard we now offer a web-based portal for telecom disaster recovery planning. Securely stores your voice recovery plan online. Decide where you want your business calls to be re-directed during an emergency. Send your DID calls to cell phones. Backup your call center.

When a disaster strikes, it takes just one call to VoiceGard's dedicated 800 number to restore communications. Get calls redirected in minutes rather than days.

Now there is no need to relocate your personnel to out of the way recovery centers – your staff can work from the convenience of their homes and your business won’t skip a beat.

If you need help designing and implementing a disaster recovery plan for your phone system or call center, contact us at (856) 669-5100 ext. 1 or sales@voicegard.com.

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Need to get up to speed on Disaster Recovery Planning? VoIP Networks’ Chuck Reagan to speak at VoiceCon Spring 2007
 

For the second straight year, Chuck Reagan will be speaking at VoiceCon Spring 2007 which is scheduled for March 5-8 in Orlando, Florida.

In a session titled, "IP Telephony in Crisis Situations" Chuck will focus on two important challenges that confront network managers and planners when facing emergency preparation: Disaster recovery/business continuity and E-911.

In this session he will illustrate the latest approaches to providing E-911 coverage for an IP Telephony-enabled environment and describe approaches to designing resilient networks and building disaster recovery procedures into an organization's IP work and operations plans.

If you are planning to attend the show please look let us know. Want to learn more about these important topics now? Drop us a line or give us a call. (856)-795-4500 ext. 1 or sales@voipnetworks.com.

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VoIP Networks launches GPS-equipped service fleet to better serve you
 

Our newest commitment to customer satisfaction is an investment in a "Real Time" GPS Tracking Management System for our service fleet. GPS ensures prompt service, more efficient technician routing, and better overall response times for our clients.

As service calls come in, the GPS system allows us to check on the location of every vehicle in our service fleet via satellite. This allows us to dispatch the technician closest to your location.

We’re constantly working to improve customer service.

To discuss multi-year service plans or to discover all of the support capabilities we can provide you, contact us at (856)-795-4500 ext. 1 or sales@voipnetworks.com.

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Planning an office move or expansion project?

Here are 5 things to remember!
 

There are 5 things to remember if you're planning a move or adding new space1...

#5 - Place your order as early as possible with the telephone carriers. You can always push the date OUT, but it's harder to get them to rush!

#4 - Don't print new letterhead or business cards until AFTER the new telephone numbers are INSTALLED and WORKING. Murphy's Law says, "If you print your cards with the numbers you were promised, they won't be the numbers the carrier delivers."

#3 - Check that your new location qualifies for DSL or whatever Internet service you need BEFORE you sign the lease. Too many customers call AFTER they have already moved and find their location either doesn't qualify for DSL or it qualifies for a lower speed than they had previously.

#2 - If possible, avoid scheduling your Telecom move on a late Friday afternoon. If the cutover does not go well, you have to wait until Monday before someone at the telephone company can work on your problem. Moving no later than Thursday gives you a full business day (Friday) to iron out any problems BEFORE the weekend. If you must move on a Friday, plan on closing the office no later than noon so you have the rest of the day to work out any issues.

#1 - Call VoIP Networks as soon as you even THINK about moving so we can assist you in every detail of moving your voice, Internet and Wide Area Network services. We can save you a lot of time and headaches by coordinating with all of your carriers.

When you’re planning to relocate or expand your office, be sure to contact us at (856)-795-4500 ext. 1 or sales@voipnetworks.com. We’ll help make your headaches go away!

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Share the news with friends and colleagues...
 

Please forward this newsletter to any colleagues who would be interested in receiving business communications news they can use. Questions, suggestions? Contact us at (856)-795-4500 ext. 1 or sales@voipnetworks.com.

Want to reach your customers with your e-messages?

Contact Ascent Solutions or call (410) 551-3504.

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